Objective

I am currently seeking opportunities for growth within the retail loss prevention industry. I am available to work in a district/regional loss prevention manager capacity, or as a consultant.

Profile

Motivated, personable business professional with a successful 9-year track record of exceeding my stores’ shrink goals. Talent for quickly establishing strong professional relationships with my supervisors, peers, and direct reports. Diplomatic and tactful, with the ability to communicate effectively with professionals and non-professionals at all levels. Strong training background, with over 15 years experience training security and loss prevention professionals and store personnel. Accustomed to handling sensitive, confidential records and information. Advanced Wicklander-Zulawski certified interviewer. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

  • Project Management
  • Personnel Management
  • Written Correspondence
  • Report Preparation
  • Surveillance Equipment Install/Service
  • Investigation Methods
  • Scheduling
  • Exception Reporting
  • Auditing
  • Interviewing
  • Training/Presentations

Professional Experience

SHRINK REDUCTION: CREATE/MANAGE SUCCESSFUL LOSS PREVENTION STRATEGIES

  • Review/Analyze shrink reports to establish critical and focused areas of opportunity.
  • Establish and manage shrink reduction plan that is all inclusive, while focusing on critical areas of loss
  • Establish and maintain professional relationships at all levels within the organization to establish credibility and ensure the success of the loss prevention strategy.
  • Train employees on successful implementation of focused shrink reduction strategy.
  • Follow up on shrink reduction strategy through continued training, periodic inspection and audits.
  • Successfully oversee loss prevention strategy in multi store environment, including personnel and program management and development/improvement process.
  • Establish and maintain a proactive loss prevention culture through constant follow up and accountability.
  • Successfully exceeded all goals, including shrink goals, for 5 consecutive years, ranked #3 in company at last assignment.

INVESTIGATIONS

  • Review/Analyze exception based reporting regularly to identify potential theft/fraud issues. (Aspect/XBR)
  • Established relationships with store management and employees, increasing employee tips year over year.
  • Certified Wicklander-Zulawski Advanced Interviewer. Also received Wicklander-Zulawski Telephone Interview Training and Report Writing Training.
  • Successfully piloted and trained peers in audio recorded interviews, including the creation of all related consent forms and other paperwork. Became regional trainer for recording interviews.
  • Led the company in my last assignment in 2008 for dollars recovered from internal theft, with over $80,000.00 in recoveries.
  • Established strong professional relationships with local, state, and federal law enforcement and other government agencies to help in external theft investigations.

AUDITS/INVENTORIES/INSPECTIONS

  • Successfully established and maintained high program and operational standards, using a bi-monthly “teaching audit” process to validate the success of the programs.
  • Maintained Inventory integrity through the use of an observation audit at every inventory within my territory.
  • Established strong relationships with inventory service managers to ensure my stores received the highest quality personnel available for the inventory process.
  • Exceeded my last company’s audit goals for number of audits performed and overall scoring for 3 consecutive years, and was in the top 5 in the company for program commitment in both 2008 and 2009.

MANAGEMENT

  • Consistently met expense and payroll budgets at both previous employers where I was responsible for these processes.
  • Experienced personnel manager who follows the “who first” philosophy of management, putting the right people in the right position, then providing the tools they need to succeed.
  • Firm but fair manager who maintains consistent accountability and development/feedback.
  • Successfully helped to develop over 20 managers to the next level over the past 5 years.
  • Efficiently and competently managed loss prevention programs and personnel in up to 30 stores with annual sales volumes ranging from $7M to $22M.

Employment History

DICK’S SPORTING GOODS, INC. – Charlotte, NC District
District Loss Prevention Manager, 2004 to 2009
KOHL’S DEPARTMENT STORES, INC. – Charlotte, NC District
Loss Prevention Manager, 2000 to 2004

Education

DUVAL HIGH SCHOOL – Griffithsville, WV

Personal Interests

  • I enjoy hiking and camping, and I like to both create/hide and find geocaches.
  • I maintain www.joesbunker.net, including Average Joe and The Bunker Blog
  • I am experienced at setting up, updating, and maintaining WordPressblogs, as well as Joomla and Drupal sites, among others.
  • I am an amateur photographer, and enjoy learning and experimenting with photography and lighting.
  • I play guitar, and enjoy music in almost all genres.

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